Return & Refund
We have a “no questions asked return and refund policy” on products we sell which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the returned products which will be credited to your wallet on the App. This can be used by you to make future purchases.
For services, you can raise a concern up to 3 hours after the completion of the service. If there is no such concern raised, the service would be invoiced/billed and it would be assumed that there was no concern with the service.
There can be and will be, from time to time changes in the Returns, Refund and Cancellation policy. The latest policy shall always supersede all previous policies.
Cancellation by Customer / HomeJiny
You, as a customer, can cancel your product order anytime up to the cut-off time by moving it out of the cart. In case of services, there would be cancellation charges applicable as notified in the App from time to time after the request is accepted by our service vendors. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.